Legal Policy
Cancellation Policy
Effective Date: July 1, 2026 | Last Revised: July 5, 2026
Mohlight LLC d/b/a Mohlight Spotless
1. Overview
This Cancellation Policy ("Policy") governs the cancellation and rescheduling of cleaning service appointments booked with Mohlight LLC, doing business as Mohlight Spotless. By booking our services, you acknowledge and agree to the terms set forth in this Policy.
This Policy applies to all service types including residential cleaning, commercial cleaning, Airbnb turnovers, move-in/move-out cleanings, and post-construction cleanings.
2. Cancellation Notice Requirements & Fees
If you cancel or reschedule your appointment at least 24 hours before the scheduled service time, there is no cancellation fee. We appreciate the advance notice as it allows us to fill your time slot.
Cancellations made less than 24 hours before your scheduled service time will incur a flat cancellation fee of $30.00. This fee compensates our cleaning professional for their reserved time and any travel costs already incurred.
If our cleaning professional arrives at your property and is unable to gain access — whether due to no one being home, incorrect access information, or being turned away — a $30.00 lockout fee will apply. Our staff will wait a maximum of 15 minutes before departing. We will make every reasonable attempt to contact you before leaving.
We understand that life happens. Your first late cancellation or lockout fee is always waived as a one-time courtesy, regardless of notice given. No questions asked. After the first waiver, the standard fees above apply.
3. Rescheduling
Rescheduling your appointment is always free of charge when requested at least 24 hours before your scheduled service. We strongly encourage rescheduling over cancellation whenever possible — it keeps your service slot available and ensures our cleaning professionals maintain consistent income.
Same-day rescheduling requests (less than 24 hours before service) are treated the same as cancellations under Section 2 above.
4. How to Cancel or Reschedule
You may cancel or reschedule your appointment through any of the following methods:
Cancellation requests are considered received at the time we acknowledge them in writing (by email) or verbally (by phone). Please save any confirmation of your cancellation for your records.
5. Special Circumstances & Emergencies
We are a community-oriented business and we understand that genuine emergencies occur. If you need to cancel due to a documented emergency — such as a medical situation, family crisis, or natural disaster — please contact us as soon as possible and we will do our best to accommodate you without a fee, at our discretion.
Weather-related cancellations due to hazardous conditions (severe storms, ice, etc.) will generally be treated with flexibility and rescheduled at no charge.
6. Repeat Cancellations
Clients who cancel or fail to provide access more than 3 times within any rolling 12-month period may, at our discretion, be required to:
- Pay a non-refundable deposit equal to 50% of the service total at the time of future bookings.
- Provide prepayment in full for future appointments.
In cases of chronic or repeated cancellations, we reserve the right to discontinue service relationships, consistent with Section 11 of our Terms of Service.
7. Our Cancellation Obligations to You
We hold ourselves to the same standard. If we ever need to cancel or reschedule your appointment due to illness, staff shortage, or unforeseen circumstances, we will:
- Notify you as soon as possible by phone and/or email.
- Offer to reschedule at your earliest convenience.
- Provide a discount on your next service if we cancel within 24 hours of your appointment.
We respect your time as much as we ask you to respect ours.
8. Refunds
If you have prepaid for a service and cancel with 24+ hours notice, you are entitled to a full refund. Refunds are processed through the original payment method and may take 5–10 business days to appear, depending on your financial institution.
Late cancellation fees ($30.00) are non-refundable once charged, except at our sole discretion in cases of documented emergencies.
9. Contact Us
Questions about this policy? We are always happy to talk through any concerns.